--- Log opened Thu Sep 16 00:00:34 2010
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00:50 < Mercster> he says "fine"
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02:16 < Mercster> ooooooook
02:18 < Gerdesas> You should really share your green with the rest of us.
02:18 < Mercster> come on over
02:19 < Gerdesas> You're not exactly close.
02:19 < Gerdesas> In fact, no one in this channel is "close" :)
02:19 < Mercster> im in knoxville
02:19 < Gerdesas> (well, I can't say that, I am assuming most aren't, might not be a safe assumption)
02:19 < Gerdesas> yeah, not close :)
02:19  * Mercster shrugs
02:19 < Mercster> oh well
02:20 < Gerdesas> Such is life.
02:20 < Mercster> c'est la vie
02:21 < Gerdesas> back to work.
02:21 < Mercster> working at 3am? harsh
02:33 <@Dagmar> Heh.  She's dressed like Lara Croft
03:42 <@Evilpig> fuckin' dumbshit admins
03:42 <@Evilpig> took me anhour to reach an email admin
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09:40 <@Dolemite> mr0ning, be0tches and h0ez!
09:41 <@Evilpig> shut up
09:41 <@Evilpig> back in your hole
09:42 <@Dolemite> I'm not in my hole, I'm in ware's Mom's
09:44 <@Dolemite> So the supercomputer is currently idling while they do maintenance.  That means it's only pulling 2 MegaWatts.
09:45 <@opticron> wow.
09:45 <@Dolemite> At full speed, it pulls 1.21 Jiggy Watts!
09:46 <@opticron> if I designed something that powerful, I'd design it to draw that at full power
09:47  * Dolemite goes back in time to love on 1980s Lea Thompson
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09:55 <@ware> wuzzup
09:55 <@Corydon76-dig> Dolemite: that's not a hole.  It's a canyon.  She's pumped out a small army
09:56 <@Corydon76-dig> Morning, ware
09:56 <@ware> howdy
09:57 <@Corydon76-dig> Speaking of the ware army, are any of your brothers interested in computers, sufficient to introduce them to PhreakNIC?
09:58 <@ware> none of them will be attending
09:58 <@ware> ever
09:58 <@Evilpig> ware: what are you afraid of?
09:59 <@Corydon76-dig> Evilpig: He's afraid one of them will learn something sufficient to 0wn his older brother
09:59 <@Evilpig> well that's a given.  what's he really afraid of?
09:59 <@ware> lol negative
10:00 <@ware> i dont want them sucked into this sub-culture of the internet
10:00 <@ware> granted there are worse cesspools to be in
10:00 <@Evilpig> wtf?  we aren't 4chan
10:00 <@ware> we're close
10:00 <@Evilpig> nah
10:01 <@ware> well my internets skirt the rim of 4chan all the time
10:01 <@ware> and by skirt i mean cum on the rim of 4chan's asshole
10:01 <@ware> but not in it
10:01 <@ware> if that makes any sense
10:01 <@Evilpig> just take the plunge.  become anon
10:01 <@ware> point being, i dont want them to turn into me hahaha
10:01 <@ware> haha when ppl ask me for a link or file / whatever on the net
10:02 <@ware> i deliver and sign off with "not so anon"
10:02 <@Evilpig> so you'd rather them not know about computers and securing their shit so they can just be another drone on the wire waiting to be a "that" asshole that fucked it up for the rest of us?
10:02 <@ware> cause im a geek nerd chewed up by the net and spit out again dude
10:02 <@ware> honestly i hope they dont get into IT
10:03 <@ware> my bro just got outo fthe army and he did some cisco stuff
10:03 <@ware> but a lot of it was proprietary army stuff
10:03 <@ware> satellite comm
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10:04 <@Corydon76-dig> ware: one of them could get into computer programming.  Slightly different field
10:05 <@Dolemite> ware : There are lots of job openings at National Labs for people with security clearances.  Just sayin'.
10:05 <@ware> yeah Josiah said he wanted to be a "computer game programmer"
10:05 <@ware> hes the 11yr old
10:06 <@ware> actually i was gonna get him a VB book
10:06 <@Evilpig> I wanted to do that once.  then I saw the math and said "fuck that noise"
10:06 <@ware> well he plays games all the time, and i doubt it will last
10:06 <@Corydon76-dig> Ah, still a little young for this group, but he could still attend the PN talks during the day
10:06 <@ware> but if he got into coding that would be cool
10:06 <@ware> well Jo is 11, Gav is 13, then it jumps to Ben who is 23 and just out of the army
10:07 <@Corydon76-dig> and go home around 8 or something like that
10:07 <@ware> i doubt my parents would let them come anyways, they know of the shens
10:07 <@ware> and the chairs lol
10:07 <@ware> OF WHICH THERE WILL BE NO MORE THROWN BY ME!
10:07 <@ware> just saying
10:07 <@ware> troll ware, over and out
10:07 <@Dolemite> yeah, we've heard that before
10:07 <@ware> bbl
10:08 <@Corydon76-dig> Yes, but most of that stuff only happens at night and early morning.  Just saying if he goes home at an hour your parents would be comfortable with, he'll probably miss the worst behaviors
10:08 <@Evilpig> troll ware over the rail and out?  wha?
10:08 <@Evilpig> speaking of the talks.  I need to get the stuff together for wii hacking
10:08 <@Evilpig> maybe i'll do that this weekend
10:11  * Dementia_ sticks Pig with a stick
10:12  * Evilpig sticks Dementia_ with...  
10:13 <@Evilpig> oh ummm yeah.  better not do that
10:13 < Dementia_> Yeah no
10:16 < Dementia_> Well, I'm not married til next week, but still.
10:20 <@Corydon76-dig> You can still go crazy at your bachelorette party
10:20 <@Evilpig> but still.. I don't want a face full of mace. :)
10:21 < Dementia_> Yeah, unfortunately both my bridesmaids are in Nashville so we didn't really plan much of a bachelorette party
10:21 < Dementia_> A couple friends of mine and I are doing something this Friday, but nothing crazy.
10:21 < Dementia_> mmm, mace.
10:22 <@oddball> You're planning on celebrating by macing a Pig?
10:22 <@Evilpig> I got a call yesterday about setting up an interview for the unix job that is open here.  unfortuately I was half asleep when she called at 1 in the afternoon cause I was getting ready for bed...
10:22 <@Corydon76-dig> I have a gay friend in Chicago who can recommend a male stripper bar...
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10:23 < Dementia_> Eh, I've had my fill of strippers, thanks
10:23 <@Dolemite> s/fill/feel
10:23 <@Corydon76-dig> Would you rather a female stripper bar?
10:23 <@Evilpig> Dementia_: so I need to take back the tassles?
10:23 < Dementia_> If it's you, Pig, bring it on. This'll be YouTube gold.
10:23 <@Evilpig> ahhh the things that therapy sessions are made of
10:24 <@oddball> and mace
10:24 < Dementia_> and, as you say, mace.
10:24 <@Dolemite> This was the WRONG TIME for YouTube to support live streaming...
10:24 <@Evilpig> youtube and live...  LIVE FROM THE NOC IS SATURDAY NIGHT! WOOOOOOO
10:24 <@Corydon76-dig> Not sure if I'd want to see Pig doing a male stripper dance.  Maybe just the start to confirm that I don't want to see any more
10:25 <@Evilpig> Corydon76-dig: it would only end in tears.  
10:25 < Dementia_> Also, I think I'll be missing Phreaknic, as there's going to be an Encyclopedia Dramatica event with Sherrod in Chicago that weekend.
10:25 <@Evilpig> lawsuits...
10:25 <@Evilpig> temporary blindness...
10:25 <@Evilpig> Sherrod is still alive?  heh
10:25 < Dementia_> I'm saying, YouTube gold.
10:25 <@Dolemite> therapy would be required, too
10:26 <@Dolemite> I don't know that my insurance will cover that many sessions
10:26 <@Corydon76-dig> By federal law, it needs to, now
10:26 <@Corydon76-dig> unless you run into the million dollar lifetime limit
10:27 < Dementia_> Maybe you could figure out how to claim workman's comp on that
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13:29 <@Dolemite> zzZZZzZZZZzzz
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14:20 <@ware> lulz
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15:19 < h1t3ch> w00t! almost quitting time
15:21 <@Dagmar> NotLarry: What did I tell ya.... http://games.slashdot.org/story/10/09/16/1813218/APB-To-Close-Mere-Months-After-Launch Good thing the notkids got to play it tho
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16:08 < bats> fall0ut, you doing to Oktoberfest ?
16:08 < bats> starts tonight - Sunday in addison
16:09 < fall0ut> im back in Nashville
16:09 < bats> :(
16:09 < bats> oh. thought u lived here
16:09 < fall0ut> naw
16:09 < fall0ut> was in grapevine at a conference
16:09 < bats> ah cool
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17:46 <@Dagmar> Holy shit I'm going to make someone at ASUS RMA support cry.
17:47 <@Dagmar> The fucking netbook came back, second goddamn time through RMA, and it STILL FUCKING CRASHES in seconds.
17:51 < bats> :(
17:51 < bats> sounds like a piece of shit
17:52 <@Dagmar> No, but their RMA department is staffed by fucking retards.
17:53 <@Dagmar> I'm going to try a different tactic.
17:53 <@Dagmar> I'm just going to write in big letters on a piece of paper: THIS WILL BE THE THIRD TIME THROUGH RMA.  BIOS/DISK REIMAGING DOES NOT WORK.  REPLACE THE FUCKING MAINBOARD ALREADY.
17:53 <@Dagmar> I'm waiting on hold for my victim er CS rep
18:02 < bats> :(
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18:02 < bats> maybe call and ask for their manager and explain it's your 12th RMA and you aren't interested in buying that brand anymore
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18:02 <@Dagmar> That's just about where we're at
18:03 <@Dagmar> When their hardware works, it works great.
18:03 <@Dagmar> However, if I can't rely on them to handle simple repairs properly, I cannot in good concience give them any more of my money.
18:03 < bats> that's the only good thing about buying local vs. internets
18:03 < bats> u can scream at them in person
18:03 < bats> but usually shit just works
18:04 <@Dagmar> It's not helping that the previous rep hung up on me and I am now again listening to their hold recording talking about their screen replacement policy
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18:05 < bats> get their name
18:05 < bats> they are less likely to hang up on you if you have their name
18:06 < bats> ask right when they answer..etc
18:07 < VampirePenguin> i like screaming on the phone with stupid script monkies
18:08 < VampirePenguin> im always having to retrain them though most dont know what apology means
18:08 <@Dagmar> I'm going to just flat out ask if there's a higher tier of rep I can be escalated to
18:09 < VampirePenguin> apology means u get of ur ass get my product and bring it to me now..not placate me with empty words
18:09 < VampirePenguin> i had tat prob
18:09 < VampirePenguin> with a lower brand mobo,...they replaced withsame manufac but better model no more probs
18:10 < VampirePenguin> im nice to csrs until they start going into robot mode
18:11 < VampirePenguin> then all bets are off i get mean
18:11 < VampirePenguin> i write letters to ceos
18:11 < VampirePenguin> and logistical mgrs
18:11 < VampirePenguin> until i get service
18:12 < VampirePenguin> im not asking for te world i just want the damn bus to stop and pick me up when im at the bus stop
18:12 < VampirePenguin> lol
18:12 < VampirePenguin> true story
18:12 < VampirePenguin> took em 6 wks
18:13 < VampirePenguin> and a 30 yr supervisor drove me home
18:13 < VampirePenguin> were pulling hdds tonite
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18:34 < Goat21> Hello everyone!!
18:36 < VampirePenguin> hi Goat21
18:36 < VampirePenguin> im just one every wl be around
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19:00 <@Corydon76-dig> Awww, I missed Goat
19:08 < VampirePenguin> hey Corydon76-dig
19:19 < Gerdesas> screaming at phone monkies is *always* counter-productive.  Most companies would rather lose a screaming customer than subject their workers to that type of idiocy.
19:20 < Gerdesas> besides, it's much more satisfying to edumicate them in their failings than it is just to rant.
19:25 < Mercster> i agree
19:25 < Mercster> not that i dont lose my temper once in awhile
19:26 < Mercster> when i lose my temper i get acute in describing my situation, though
19:26 < Mercster> instead of just ranting
19:27 < Mercster> i simplify the situation by stating in stark terms what my complaint is, and if that agent isnt able to satisfy me, i ask for another one
19:27 <@Corydon76-dig> Gerdesas: you don't consider it your life's work to get a lot of phone monkeys to quit, because it's not worth the money they get?
19:27 < Gerdesas> it's a waste of time.
19:28 < Gerdesas> yelling at tier-1 and -2 support / cs reps is pointless.  and in almost all cases the situation is out of their hands if you are at the point you are considering yelling at 'em.
19:28 < Gerdesas> I may be jaded, I worked support and managed support desks in past lives.
19:28 < Mercster> yeah
19:29 < Mercster> they dont get paid enough to get yelled at
19:29 < Gerdesas> If I am going to get upset, it's going to be at the end of an escalation with somethat that can likely address my issues.
19:29 <@Corydon76-dig> It's not CS techs that I have a problem with.  It's the billing techs who will quite happily tell you two contradictory things
19:29 < Mercster> billing techs?
19:29 < Gerdesas> As far as being yelled at, I've instructed people working for me to politely terminate calls when clients refuse to calm down.  *Nothing* gets resolved when one party is screaming.
19:29 <@Corydon76-dig> because it says so on their screen.  No thought that the system could ever be wrong
19:30 < Mercster> yeah but ranting about how their system is wrong amounts to yelling at a 2 year old who doesnt c lean their room
19:30 < Mercster> they dont have the capability of helping you at that point
19:31 < Mercster> these are largely unskilled workers telling you what their screen tells them
19:31 < Mercster> you may know better, but they dont
19:31 <@Corydon76-dig> Mercster: right, it's like talking to a machine
19:31 <@Corydon76-dig> You just want to shake these people awake
19:32 <@Corydon76-dig> The whole point of talking to a human is that they can apply thought.  If I wanted to talk to a machine, I never would have pressed "0" in the first place
19:35 < Mercster> or screaming "AGENT"
19:35 < Mercster> that works in a lot of systems
19:35 < Mercster> just keep screaming "AGENT"
19:35 < Mercster> you usually get to a live person
19:35 < Mercster> who can then transfer you to another human who may be able to actually help
19:35 <@Corydon76-dig> But if the agent is going to be as unresponsive as the computer, then I'd rather be told that upfront and save myself the stress
19:36 < Mercster> well again, thats why you try to get to a deeper level of support
19:36 <@opticron> use the oppurtunity to make the monkey think
19:36 < Mercster> its not my job in life to train monkeys, as a consumer
19:37 -!- jefferyc [~jeff@99-104-38-248.lightspeed.tukrga.sbcglobal.net] has quit [Ping timeout: 276 seconds]
19:38 < Mercster> you attract more flies with honey than vinegar
19:38 -!- emwav [~emwav@cpe-069-134-199-222.nc.res.rr.com] has joined #se2600
19:39 < Mercster> if you deem the support staff of a certain corporation to be ineffectual, you can always buy from someone different next time
19:40 < Mercster> but screaming at some CSR probably isnt the solution to the problem
19:41 < Mercster> but hey, far be it from me to tell you how to interact with support staff
19:42 < Mercster> dont get me wrong, if im in a situation where direct confrontation is the most effectual and efficient way of getting your problem solved, ill employ it
19:42 < Mercster> 1st level tech support usually isnt that situation
19:45 <@Dagmar> I have an escalated RMA number now.
19:47 < VampirePenguin> te problem is more and more co's are doing it so were running out of options
19:49 -!- fie [~fie@69.105.150.144] has quit [Ping timeout: 240 seconds]
19:50 < VampirePenguin> theres csrs and their are script monkeys script maonkeys deserve no mercy
19:54 < VampirePenguin> ya Dagmar
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20:20 < Gerdesas> wow, you're actually a real asshat.
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20:37 < Mercster> plus, im drunk
20:37 < Gerdesas> Mercster: I do hope you didn't think my comment addressed to you.  If so, my apologies for any confusion.
20:38 < Mercster> ah, no
20:38 < Mercster> no confusion
20:38 < Gerdesas> Excellent.
20:39 < Mercster> :)
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22:29 < Mercster> im very drunk
22:29 <@coil> goto bed
22:31 < Mercster> eh
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22:33 <@Corydon76-dig> alcohol doesn't mess something fierce with your meds?
22:34 < Mercster> nope
22:38 <@sdodson> it just makes him an asshole on IRC, that's all
22:38 < Mercster> im sure it affects it a bit, possibly enhancing the sedative effect
22:38 <@coil> owned
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22:45  * Mercster hugs sdodson 
22:46 <@sdodson> Mercster: sup ?
22:46 < Mercster> ive had an eventful week
22:46 <@sdodson> Mercster: what's happened?
22:46 < Mercster> bought a car
22:46 < Mercster> bought insuranc e
22:46 < Gerdesas> heh.  pulled over for doing 95 in a 55.
22:47 < Mercster> registered it
22:47 < Mercster> so im totallly legal now
22:47 < Gerdesas> it's so nice to know all the LEOs in the area.
22:47 < Mercster> got a license, got a car, got it registered
22:47 <@sdodson> you sound like catonic
22:47 <@sdodson> gerdesas does that is
22:47 < Mercster> please dont insult me like that
22:47 <@sdodson> Mercster: cool
22:47 < Mercster> ah ok
22:47 < Gerdesas> is that a good thing or a bad thing?
22:47 <@sdodson> Gerdesas: how do you feel about peroxide?
22:48 < Gerdesas> makes a helluva rocket fuel.
22:48 <@sdodson> because it release oxygen?
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22:49 < Gerdesas> I don't know the reaction properties; I would assume so since it should be a strong oxident, but I'm not a chemist.
22:50 <@sdodson> Catonic drives around like an asshole and comes here to brag about running people off the road and shit.
22:50 <@sdodson> Otherwise he's cool.
22:51 < Gerdesas> Oh, I've no use for people like that at all.
22:51 < Gerdesas> I was on a backroad affectionately termed Deer Run because of all the deer that cross it.  Wooded on one side, farmers on the other.  Nothing else on the road at this time of night.
22:52 <@sdodson> Deer suck.
22:52 < Gerdesas> County deputy was on a service road branching off of it doing paper work.
22:52 < Gerdesas> Indeed, deer suck.  deer bite.  and deer don't swallow.
22:52 <@sdodson> they also destroy cars on backroads
22:52 < Gerdesas> they wreck cars; they destroy lives.
22:54 < Gerdesas> I was going down the same road ~ 5 minutes earlier and saw a large grouping out in the field moving away from the road.  I knew the chances of them coming back were incredibly slim.
22:54 < Gerdesas> but yeah, it was dumb, no argument.
22:54 <@sdodson> i should have drank more tonight
22:54 < Gerdesas> heh
22:54 < Gerdesas> it's not too late.
22:54 <@sdodson> ya it is
22:54 <@sdodson> goodnight
22:54 < Gerdesas> see ya
22:54 < Mercster> night
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--- Log closed Fri Sep 17 00:00:34 2010